Frequently Asked Questions
We’ve tried to cover the most frequently asked questions, but if you can’t find the answer you’re looking for, please don’t hesitate to get in touch with us. Our customer service team are second to none and will be there with you through your entire yearbook journey.
Yearbooks: Content, Photos, etc.
Are all data and photographs uploaded online secure?
We ensure that we stick to the strict child protection laws regarding data and photographs containing children, and all of your photographs are stored on our secure server.
Can I use photographs taken by an external photographer?
If you own the copyright of the photo then they are fine to use. If the photographer/company do, it is best to ask permission from them before you add them to your yearbook. Most photographers will allow you to use them for free; some may incur a small charge.
Why do my photos look blurry?
It may be tempting to simply grab images from your school’s Facebook page or website ‐ but do so with caution ‐ it could be a specific size, too small for your yearbook page, and will therefore stretch and become pixelated.
Similarly, if the image quality (dots per inch) is too low, the printed image will appear blurry. We recommend your images have a minimum DPI of 300 to ensure wonderful print quality.
Always check the photos in your proof before committing to print!
What are the binding options?
We offer three types of binding options for you:
Most commonly, we print (and recommend) perfect bound books. This is sometimes referred to as paperback but the cover is actually of a thicker density and weight than the pages inside. Stitched is very similar, but is used for books with fewer pages and has a more rounded finish. We also offer a hardback option for those who want their yearbooks to be more durable. For more information, you can take a look at our Binding Options page.
Business and Financials
How much does a yearbook cost?
There are a number of factors that go into calculating the cost of print. The number of pages, the size of the book, the type of paper and binding. The list goes on. Our full-colour yearbooks start at only £6.99 per copy. This is via our Design Your Own method.
For books made using our Online Yearbook Creator or if they are to be professionally designed by us, please find the prices on our information page dedicated to Yearbook Prices – which also contains a price calculator.
Does my quoted price include delivery?
Yes, the cost of delivery is built into the cost of your books, so you won’t pay anything extra for postage.
Does my quoted price include VAT?
Our prices are inclusive of VAT, so you will need to claim that back from HMRC once your order is complete, at the end of the month, or at the end of your tax year.
When do we send payment for yearbooks?
We will send an invoice when you place your order. Your books will be despatched as soon as the amount is paid. We also have an exciting feature that allows parents to purchase their books directly from us, saving you time and hassle – check out the Parent Payment Portal.
Can I return yearbooks if they don’t sell?
Unfortunately, we do not accept returns and cannot refund you once your yearbooks have been printed (unless they are faulty). However, we have set up the Parent Payment Portal to make things easier for you if parents will be paying for the yearbooks rather than your school directly. This way, you know how many you will need to print and not be caught out.
Is there a minimum order of yearbooks?
There is no minimum order of yearbooks – so even the Scottish school of Foula Primary (famous for having just one pupil) can enjoy Leavers’ Books!
Production and Delivery
How long will it take to get my books?
All our turnaround times are estimated, but once you have completed your yearbook, we work towards the following timescales:
10 working days for perfect bound and stitched
15 working days for hardback
Why do hardbacks take so much longer than paperbacks?
Hardbacks take longer because each cover has to be handmade. They are worth the wait though; the final product is stunning.
How do I order re-prints?
We’ve made the process really simple – you can either speak to your designated account manager or just log in to your account and order more copies.
What type of paper do you use?
We use FSC-certified paper. FSC do incredible work in protecting forests around the world. All of their paper is sourced responsibly, and they work closely with the WWF to protect animals and people who call forests ‘home’.