Last updated Feb 2022
Book Printing UK
You can contact us using the information below:
Email: [email protected]
We currently collect and process the following information:
Personal details (for example name and contact information)
Online identifiers such as IP addresses and cookie identifiers
Where colleagues provide consent we will collect criminal offence data (DBS checks)
CCTV Images of people and vehicles at our offices located at the address above
How we get the information and why we have it:
Most of the information we process is provided to us directly by you so we can fulfil your order or request, send you marketing information because you have opted in or to help you with an enquiry.
We also receive data to process from third parties, this could be the case where we fulfil orders on someone else’s behalf or if a school is creating a yearbook or entering a competition.
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
We use the information that you have given us in order to:
Process any orders that you place with us and to process any returns
Provide you with access to an account
Fulfill requests made by you
Provide customer service to you
Inform you about products and services that may interest you
In order to achieve the above we may share your information with:
Other Bonacia brands
Delivery partners such as Royal Mail, Hermes or alternatives
Payment processors such as PayPal and Braintree
IT Companies who help support our business systems for example servers or data storage facilities
Email sending companies such as Mailchimp or Ontraport which enable us to stay in touch with you
Sending your personal data outside the EEA:
Our day to day operations are based in the UK and your personal information is generally processed, stored and used within the UK and other countries in the European Economic Area (EEA).
If it is the case that your personal data is to be processed outside the EEA we will ensure there is an appropriate level of security so your personal information is protected in the same way as if it was being used within the EEA.
How we store your information
All personal data is held within Bonacia's secure network which uses 'per user' based access control, or on our secure Amazon servers.
Each brand within Bonacia has its own dedicated folder structure, which ensures that only those Bonacia employees that need to see any personal information can.
How long we keep your Information
How long we keep information we collect about you depends on the type of information, the purpose for which it was originally collected, the instructions of a controller when we act as a processor, and requirements to comply with applicable laws.
Once the retention period has expired, the information will be securely disposed of or permanently deleted.
Your data protection rights
Under data protection law, you have rights including:
The right of access - You have the right to ask us for copies of your personal information
The right to rectification - You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete
The right to erasure - You have the right to ask us to erase your personal information
The right to restriction of processing - You have the right to ask us to restrict the processing of your information
The right to object to processing - You have the right to object to the processing of your personal data
The right to data portability - You have the right to ask that we transfer the information you gave us to another organisation or to you.
You are not required to pay any charge for exercising your rights. If you make a request, we will respond to you within one month.
Please contact us at [email protected] if you wish to make a request.
How to complain
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Helpline number: 0303 123 1113